Draft legal text. Do not publish this page until Auren replaces the legal placeholders with final approved terms.

Auren Terms of Service

Last updated: May 11, 2026

These Terms of Service ("Terms") govern your access to and use of Auren, including the Auren mobile application, related websites, device pairing experiences, account features, pet profile tools, AI-generated content features, community features, subscriptions, and related services (collectively, the "Service").

Please read these Terms carefully. By creating an account, tapping to accept these Terms, accessing the Service, or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

For purposes of these Terms, "Auren," "we," "us," and "our" refer to [Auren legal entity name]. "You" and "your" refer to the person who uses the Service.

1. Eligibility

You must be at least 13 years old, or the minimum age required in your country or region, to use the Service. If you are under the age of majority where you live, you may use the Service only with the consent and supervision of a parent or legal guardian.

By using the Service, you represent that you have the legal authority to accept these Terms and that your use of the Service is permitted by applicable law.

2. Your Account

Some parts of the Service require an account. You agree to provide accurate information, keep your account information up to date, and maintain the confidentiality of your login credentials. You are responsible for activity that occurs under your account.

You must notify us promptly if you believe your account has been compromised or used without authorization. We may suspend or restrict access to your account if we reasonably believe it has been compromised, used in violation of these Terms, or used in a way that creates risk to the Service, other users, pets, or third parties.

3. Pet Profiles and Device Features

Auren allows you to create pet profiles, add pet information, upload pet photos, bind supported pendants or collars, scan device QR codes, view device-related status, and access pet care, memory, guardian, and search-related experiences.

You are responsible for ensuring that the pet information you provide is accurate and that you have the right to upload any photos, videos, descriptions, or other content you submit. You agree not to upload content that violates another person's rights, contains unlawful material, or is otherwise prohibited by these Terms.

Device-related features may depend on hardware availability, connectivity, permissions, battery level, network coverage, third-party infrastructure, and backend service availability. Auren does not guarantee that any device-related feature will be uninterrupted, error-free, or available in every location.

4. Camera, Photos, Location, and Notifications

The Service may request access to device permissions such as camera, photos, location, and notifications. These permissions are used to support features such as QR code scanning, pet photo uploads, pet profile creation, device pairing, pet search, guardian alerts, maps, reminders, and service notifications.

You can manage permissions in your device settings. Some features may not work, or may work only in a limited way, if you decline or disable permissions.

Our collection and use of personal data is described in the Auren Privacy Policy.

5. Pet Care, Guardian, and Search Features Are Not Emergency Services

Auren may provide pet care summaries, guardian alerts, location-related experiences, device status indicators, activity summaries, reminders, and search assistance features. These features are intended to support pet owners, but they are not emergency services, veterinary services, medical advice, safety guarantees, or a substitute for your own judgment.

You are responsible for directly monitoring your pet, seeking veterinary care when needed, following local laws and safety guidance, and taking appropriate action in urgent situations. Do not rely on Auren as your only method for locating, supervising, protecting, diagnosing, or caring for a pet.

6. AI-Generated Content

The Service may generate or assist with pet stories, memory timelines, care summaries, Vlogs, digital twin experiences, chat-like responses, personality descriptions, recommendations, and other AI-assisted content.

AI-generated content may be inaccurate, incomplete, unexpected, or unsuitable for a particular purpose. You should review AI-generated content before relying on it, sharing it, or using it to make decisions. Auren does not guarantee the accuracy, reliability, or availability of AI-generated content.

You remain responsible for the content you submit and for how you use or share AI-generated outputs.

7. User Content

"User Content" means content that you or other users submit, upload, create, publish, display, transmit, or otherwise make available through the Service, including pet profiles, pet photos, videos, comments, posts, captions, messages, community content, and feedback.

You retain ownership of your User Content. By submitting User Content to the Service, you grant Auren a worldwide, non-exclusive, royalty-free, transferable, sublicensable license to host, store, copy, process, modify, display, perform, transmit, distribute, and create derivative works from your User Content as needed to operate, provide, protect, improve, and promote the Service.

You represent and warrant that you have all rights needed to grant this license and that your User Content does not violate these Terms, applicable law, or the rights of any third party.

8. Community Features and Acceptable Conduct

The Service may include community, social, messaging, follow, fan, posting, or content discovery features. If you use these features, you agree not to submit, post, share, or engage in content or behavior that:

• Is unlawful, harmful, abusive, harassing, threatening, hateful, discriminatory, sexually explicit, exploitative, violent, or otherwise objectionable;
• Promotes illegal activity, self-harm, animal abuse, cruelty, or unsafe behavior;
• Violates another person's privacy, publicity, intellectual property, or other rights;
• Includes spam, scams, deceptive content, impersonation, malware, or unauthorized advertising;
• Attempts to collect personal information from others without permission;
• Interferes with, disrupts, reverse engineers, scrapes, overloads, or compromises the Service;
• Uses the Service to train, benchmark, or improve competing AI systems without our written permission.

We may remove, restrict, or refuse to display User Content at any time if we believe it violates these Terms, applicable law, platform policy, or the safety of the Service. We may also suspend or terminate accounts that repeatedly or seriously violate these rules.

9. Subscriptions, Paid Features, and Connectivity Services

Auren may offer subscriptions, premium features, AI generation packs, device connectivity services, eSIM-related services, cloud sync features, livestreaming capabilities, pet search support, or other paid features.

Paid features may be subject to additional terms presented at purchase. Prices, benefits, limits, renewal periods, trial periods, and cancellation rules will be disclosed before purchase where required. Purchases made through an app store are also subject to that app store's payment, renewal, cancellation, and refund rules.

Unless otherwise required by law or app store policy, fees are non-refundable once charged. Some paid or connectivity features may depend on device compatibility, network coverage, carrier availability, backend services, and supported regions.

10. Third-Party Services

The Service may include or interact with third-party platforms, app stores, payment processors, cloud services, authentication providers, map services, analytics providers, device manufacturers, carriers, AI providers, or other service providers.

We are not responsible for third-party services, content, policies, availability, or practices. Your use of third-party services may be governed by their own terms and privacy policies.

11. Privacy

Your privacy matters to us. The Auren Privacy Policy explains how we collect, use, share, retain, and protect information. By using the Service, you acknowledge that we process information as described in the Privacy Policy.

If you create an account, you may request account deletion through the Service where available or through the account deletion method we provide outside the app.

12. Intellectual Property

The Service, including the app, software, designs, interfaces, logos, trademarks, graphics, text, features, workflows, and other materials, is owned by Auren or its licensors and is protected by intellectual property and other laws.

Except for rights expressly granted in these Terms, we do not grant you any rights in the Service or Auren's intellectual property. You may not copy, modify, distribute, sell, lease, reverse engineer, or create derivative works based on the Service except as permitted by law or with our written permission.

13. Feedback

If you send us ideas, suggestions, bug reports, feature requests, or other feedback, you grant us the right to use that feedback without restriction or compensation to you.

14. Service Changes and Availability

We may add, change, suspend, discontinue, limit, or remove features at any time. We may also impose limits on storage, uploads, AI generation, device features, community features, or other parts of the Service.

We do not guarantee that the Service will always be available, secure, uninterrupted, or error-free. The Service may be affected by maintenance, updates, network outages, device issues, third-party services, force majeure events, or other factors beyond our control.

15. Account Suspension and Termination

You may stop using the Service at any time. You may also request account deletion through available account deletion tools.

We may suspend, restrict, or terminate your access to the Service if we believe you have violated these Terms, created risk or legal exposure for us, abused the Service, infringed another person's rights, or engaged in conduct that may harm users, pets, Auren, third parties, or the Service.

After termination, certain sections of these Terms will continue to apply, including sections about User Content licenses, intellectual property, disclaimers, limitation of liability, indemnity, dispute terms, and any obligations that by their nature should survive.

16. Disclaimers

The Service is provided "as is" and "as available." To the maximum extent permitted by law, Auren disclaims all warranties, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, availability, and reliability.

We do not warrant that the Service will meet your requirements, operate without interruption, be secure or error-free, locate a lost pet, prevent harm, provide accurate AI outputs, or deliver any particular pet care, device, guardian, community, or subscription result.

Some jurisdictions do not allow certain warranty exclusions, so some of the above exclusions may not apply to you.

17. Limitation of Liability

To the maximum extent permitted by law, Auren and its affiliates, officers, employees, agents, partners, licensors, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, punitive, or enhanced damages, including lost profits, lost data, loss of goodwill, service interruption, device failure, pet loss, pet injury, or other intangible losses, even if we have been advised of the possibility of such damages.

To the maximum extent permitted by law, Auren's total liability for all claims relating to the Service or these Terms will not exceed the greater of: (a) the amount you paid to Auren for the Service in the 12 months before the event giving rise to the claim; or (b) USD $100.

Some jurisdictions do not allow certain limitations of liability, so some of the above limitations may not apply to you.

18. Indemnity

To the extent permitted by law, you agree to defend, indemnify, and hold harmless Auren and its affiliates, officers, employees, agents, partners, licensors, and service providers from and against claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or related to: your use of the Service; your User Content; your violation of these Terms; your violation of applicable law; or your violation of another person's rights.

19. App Store Terms

If you download the Service from the Apple App Store, Google Play, or another app store, your use of the Service may also be subject to that store's terms. The app store provider is not responsible for providing support or maintenance for the Service unless required by its own terms.

If there is a conflict between these Terms and applicable app store terms, the app store terms will control solely to the extent required for your use of that app store.

20. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will provide notice as required by law, such as by posting the updated Terms, updating the "Last updated" date, or providing an in-app notice.

Your continued use of the Service after updated Terms become effective means you accept the updated Terms. If you do not agree to the updated Terms, you must stop using the Service.

21. Governing Law and Disputes

These Terms are governed by the laws of [governing law jurisdiction], without regard to conflict of law principles, unless applicable law requires otherwise.

Before filing a formal claim, you agree to first contact us and try to resolve the dispute informally. If we cannot resolve the dispute informally, disputes will be handled in the courts or dispute forum specified by [Auren legal entity name], unless applicable law gives you the right to bring claims in another forum.

Nothing in these Terms limits rights you may have under mandatory consumer protection laws.

22. Contact

If you have questions about these Terms or the Service, contact us at:

[support email or support URL]

[Auren legal entity name]

[mailing address, if applicable]