TERMS OF SERVICE FOR PET WEARABLE AI HARDWARE AND SERVICES

Effective Date: June 1, 2026

Last Updated: June 1, 2026

These Terms of Service ("Terms") govern your access to and use of the pet wearable AI hardware devices, companion mobile applications, websites, cloud services, AI functionalities, and all related services (collectively, the "Services") provided by Auren Innovation Limited ("we," "us," "our," or the "Company").

PLEASE READ THESE TERMS CAREFULLY. BY CREATING AN ACCOUNT, CLICKING TO ACCEPT THESE TERMS, OR OTHERWISE ACCESSING OR USING THE SERVICES, YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE TO ANY PART OF THESE TERMS, DO NOT ACCESS OR USE OUR SERVICES.

1. Eligibility

1.1 Age Requirements: You must be at least 13 years old to use the Services. If you are under 18 years old (or the age of majority in your jurisdiction), you may only use the Services under the supervision of a parent or legal guardian who agrees to be bound by these Terms.

1.2 Representations and Warranties: You represent and warrant that:

• (a) You have the legal capacity to enter into a binding contract under applicable law;
• (b) Your use of the Services will strictly comply with all applicable federal, state, and local laws and regulations; and
• (c) You are not an individual or entity barred from receiving the Services under the laws of the United States or any other applicable jurisdiction.

2. Account Management

2.1 Account Registration: To access certain features of the Services, you may be required to register for an account. You agree to provide accurate, current, and complete account information and to promptly update such information to maintain its accuracy.

2.2 Credentials and Security: You are solely responsible for safeguarding your account credentials and login information. You accept full responsibility for all activities that occur under your account, whether or not explicitly authorized by you.

2.3 Unauthorized Access: You must immediately notify us at support@auren.pet if you discover or suspect any unauthorized use of your account or any other breach of security. We reserve the right to suspend, restrict, or terminate your account access if we have reasonable grounds to believe the account has been compromised, used in violation of these Terms, or poses a safety or security risk to the Services, other users, pets, or third parties.

3. Product and Device Functionality

3.1 Features: Our Services include pet wearable AI hardware devices (collars/pendants) and companion features, including but not limited to: real-time location tracking, activity monitoring, health data logging, digital pet twins, AI-generated pet stories and memories, lost pet search assistance, guardian alerts, and cloud data synchronization.

3.2 Accuracy of Information: You are responsible for ensuring that all pet profiles and information you provide are accurate. You represent that you possess the lawful right to upload all photos, videos, descriptions, or other content. You agree not to upload any content that infringes third-party rights, contains illegal material, or violates these Terms.

3.3 Operational Limitations: Device functionalities depend on hardware availability, network connectivity, battery life, cellular/GPS signal coverage, third-party infrastructure, and backend service availability. We do not guarantee that the device or Services will operate uninterrupted, error-free, or in all geographic locations.

3.4 Supplemental Nature: You acknowledge and agree that the device and Services are intended solely as supplemental aids for pet management and are not a substitute for direct human supervision, physical containment, and responsible pet care.

4. Device Permissions and Data Collection

4.1 Permission Requests: The Services may request access to your mobile device’s camera, photo library, location services, microphone, Bluetooth, and notifications to support specific features:

• Camera and Photo Library: For scanning device QR codes, uploading pet photos, and creating pet profiles.
• Location Services: For device pairing, real-time pet tracking, lost pet search, and map features.
• Bluetooth: For local device connection and data synchronization.
• Microphone: For voice commands and audio recording functionalities (if enabled).
• Notifications: For device status alerts, guardian warnings, and service updates.

4.2 Managing Permissions: You can manage or revoke these permissions at any time through your mobile device settings. Disabling certain permissions may render some or all features of the Services inoperable.

4.3 Privacy Policy: Our collection, use, and disclosure of personal data are governed by our [Privacy Policy], which is incorporated into these Terms by reference.

5. IMPORTANT DISCLAIMER: NON-EMERGENCY AND NON-MEDICAL SERVICES

5.1 NOT A MEDICAL DEVICE OR VETERINARY SERVICE: THE SERVICES DO NOT PROVIDE MEDICAL ADVICE, EMERGENCY RESPONSES, OR PROFESSIONAL VETERINARY CARE. All pet care summaries, health metrics, location data, device statuses, activity logs, reminders, and search functions are provided for informational and supplemental purposes only. They are not a substitute for professional veterinary diagnosis, treatment, clinical advice, or your independent judgment.

5.2 Sole Responsibility: You assume full and sole responsibility for the health, safety, and well-being of your pet. In the event of a pet health emergency, you must immediately contact a local licensed veterinarian or emergency animal hospital. Do not rely on the Services for critical health decisions.

5.3 No Safety Guarantees: We do not warrant or guarantee that the Services will successfully locate a lost pet, prevent pet injury, illness, or death, or provide perfectly accurate health assessments.

6. AI-Generated Content

6.1 AI Features: The Services may include features driven by Artificial Intelligence ("AI"), including but not limited to pet stories, memory timelines, health summaries, Vlog content generation, digital twin experiences, interactive chat responses, personality descriptions, and general care suggestions.

6.2 Nature of AI Output: You acknowledge that AI-generated content may be inaccurate, incomplete, biased, unexpected, or unsuitable for your specific purpose. You must independently verify the accuracy and appropriateness of any AI-generated content before relying upon, sharing, or making decisions based on it.

6.3 Disclaimer of AI Accuracy: We make no representations or warranties regarding the accuracy, reliability, or availability of any AI-generated outputs. You are solely responsible for the inputs/prompts you submit and the manner in which you use or distribute AI-generated outputs.

6.4 Usage Rights: Unless otherwise agreed in writing, you grant the Company a non-exclusive, perpetual, irrevocable, worldwide, royalty-free right to use inputs and AI-generated outputs to train, improve, secure, and deliver our Services, subject to our Privacy Policy.

7. User Content

7.1 Definition: "User Content" means any and all content, information, or materials that you or other users submit, upload, create, post, display, transmit, or otherwise make available through the Services, including pet profiles, photos, videos, comments, forum posts, messages, feedback, and health records.

7.2 License Grant to Company: You retain ownership of your User Content. However, by submitting User Content to the Services, you grant us a worldwide, non-exclusive, royalty-free, fully paid-up, perpetual, irrevocable, transferable, and sublicensable license to host, store, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, publicly perform, and publicly display such User Content to operate, provide, secure, improve, and promote the Services.

7.3 Representations and Warranties: You represent and warrant that:

• (a) You own or have obtained all necessary rights, licenses, and consents to grant the license above; and
• (b) Your User Content does not violate these Terms, applicable law, or infringe/misappropriate the intellectual property, privacy, or publicity rights of any third party.

8. Acceptable Use Policy

8.1 Prohibited Conduct: You agree not to use the Services in any unlawful, harmful, or unauthorized manner. Specifically, you agree not to:

• Violate any applicable federal, state, local, or international law or regulation.
• Upload, transmit, or distribute any viruses, malware, worms, or malicious code designed to disrupt or damage systems or data.
• Gain or attempt to gain unauthorized access to other user accounts, servers, networks, or computer systems connected to the Services.
• Interfere with or disrupt the integrity or performance of the Services.
• Reverse engineer, decompile, disassemble, or otherwise attempt to extract the source code of the hardware or software, except to the extent permitted by applicable law.
• Use the Services, including any outputs, to train, benchmark, or develop competing artificial intelligence models, machine learning systems, or software software without our express written consent.
• Scrape, harvest, or collect personal information of other users.
• Impersonate any person or entity, or falsely state or misrepresent your affiliation.
• Transmit spam, fraudulent content, chain letters, or unauthorized advertising.
• Abuse, harm, neglect, or exploit animals, or use the Services to facilitate animal cruelty.

8.2 Enforcement: We reserve the right, but assume no obligation, to monitor, review, remove, or disable access to any User Content at any time for any reason, including violations of these Terms. We may suspend or terminate user accounts for severe or repeated violations.

9. Subscriptions and Paid Services

9.1 Paid Offerings: We may offer subscription plans, premium features, AI-generation packages, cellular/device connectivity plans, cloud storage upgrades, and other paid functionalities ("Paid Services").

9.2 Billing Terms: All purchases are subject to any additional terms presented at the time of purchase. Pricing, features, limits, renewal terms, trial periods, and cancellation procedures will be clearly disclosed prior to purchase.

9.3 App Store Purchases: Purchases made through third-party platforms (e.g., Apple App Store, Google Play Store) are subject to the payment, renewal, cancellation, and refund policies of those platforms. Unless required by applicable law, all fees paid are non-refundable.

9.4 Price Adjustments: We reserve the right to modify our pricing and product offerings at any time. Any price changes will be communicated to you with reasonable advance notice before taking effect.

10. Third-Party Services

10.1 Integrations: The Services may contain links to or integrate with third-party platforms, app stores, payment processors, cloud infrastructure providers, mapping/GPS services, analytics providers, device manufacturers, and cellular carriers.

10.2 Disclaimer of Third-Party Actions: We do not control, endorse, or assume responsibility for the content, privacy policies, terms, or practices of any third-party services. Your interactions with third-party services are governed solely by those third parties' respective terms and policies.

11. Account Deletion

11.1 Deletion Requests: You may request the deletion of your account and associated data at any time. You can submit a deletion request directly within the mobile application under the "Data & Privacy" settings.

11.2 Alternative Contact: If you cannot access the application or the deletion feature is unavailable, please contact our support team at support@auren.pet. Please provide the email address associated with your account for identity verification.

11.3 Data Retention and Exceptions: Upon completion of your account deletion request, we will delete or anonymize your account details, pet profiles, uploaded photos, app activity logs, and other personal data associated with your account, except where retention is required or permitted by law:

• To comply with legal, tax, or regulatory obligations.
• For security, fraud prevention, or dispute resolution purposes.
• To maintain the integrity of our data backups (until overwritten per standard retention cycles).
• To enforce our legal rights and these Terms.

11.4 Effect of Deletion: Once processed, you will permanently lose access to your account and historical data. Deletion requests are typically completed within thirty (30) business days.

12. Intellectual Property Rights

12.1 Ownership: The Services and all proprietary content, features, and functionality—including but not limited to software, source code, hardware designs, user interfaces, logos, trademarks, graphics, text, images, and operational workflows—are owned by the Company or its licensors and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property laws.

12.2 Limited License: Except for the limited rights explicitly granted herein, these Terms do not grant you any right, title, or interest in or to the Services or our intellectual property. You may not copy, modify, distribute, sell, lease, reverse engineer, or create derivative works based on the Services without our prior written authorization.

13. Feedback

13.1 Royalty-Free Use: If you provide us with any ideas, suggestions, bug reports, feature requests, or other feedback ("Feedback"), you agree that we may use, disclose, reproduce, and exploit such Feedback for any purpose without restriction, attribution, or compensation to you.

14. Service Modifications and Availability

14.1 Right to Modify: We reserve the right to add, modify, suspend, discontinue, limit, or remove any feature, functionality, or component of the Services at any time, with or without notice. We may also impose limits on cloud storage, uploads, AI generation, device tracking capabilities, or other operational parameters.

14.2 No Guarantee of Service: We do not guarantee that the Services will always be available, secure, uninterrupted, or error-free. The Services may experience downtime or disruptions due to scheduled maintenance, software updates, network outages, hardware malfunctions, third-party service failures, force majeure events, or other factors beyond our reasonable control.

15. Account Suspension and Termination

15.1 Voluntary Termination: You may stop using the Services and request account deletion at any time.

15.2 Involuntary Termination: We reserve the right, in our sole discretion, to suspend, restrict, or terminate your access to all or part of the Services, without prior notice or liability, if we determine or suspect that:

• You have breached any provision of these Terms.
• Your actions create safety risks, legal exposure, or financial liability for us, our users, pets, or third parties.
• You are abusing the Services or infringing the rights of others.
• We are required to do so by applicable law, law enforcement, or regulatory bodies.

15.3 Survival: Upon termination of your account or these Terms, all provisions that by their nature should survive will continue in full force and effect, including but not limited to provisions regarding User Content licenses, intellectual property ownership, disclaimers, limitations of liability, indemnification, and dispute resolution.

16. DISCLAIMER OF WARRANTIES

16.1 "AS IS" BASIS: TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES (INCLUDING ALL HARDWARE, SOFTWARE, AI-GENERATED CONTENT, AND FEATURES) ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

16.2 NO WARRANTIES: THE COMPANY EXPLICITLY DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, RELIABILITY, AND COMPLETENESS.

16.3 SPECIFIC EXCLUSIONS: WITHOUT LIMITING THE FOREGOING, WE DO NOT WARRANT THAT:

• (A) THE SERVICES WILL MEET YOUR SPECIFIC REQUIREMENTS OR EXPECTATIONS;
• (B) THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE;
• (C) THE DATA PROVIDED (INCLUDING LOCATION TRACKING AND PET HEALTH METRICS) WILL BE 100% ACCURATE OR RELIABLE;
• (D) LOST PETS WILL BE LOCATED; OR
• (E) AI-GENERATED OUTPUTS WILL BE CORRECT, APPROPRIATE, OR SAFE.

16.4 JURISDICTIONAL LIMITATIONS: SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN IMPLIED WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.

17. LIMITATION OF LIABILITY

17.1 EXCLUSION OF CONSEQUENTIAL DAMAGES: TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE COMPANY, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, PARTNERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES WHATSOEVER. THIS INCLUDES, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, DATA LOSS, LOSS OF GOODWILL, SERVICE INTERRUPTION, COMPUTER OR DEVICE FAILURE, OR THE LOSS, INJURY, ILLNESS, OR DEATH OF ANY PET, ARISING OUT OF OR IN CONNECTION WITH THE USE OF OR INABILITY TO USE THE SERVICES, EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

17.2 CAP ON LIABILITY: TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY’S AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE GREATER OF:

• (A) THE TOTAL AMOUNT PAID BY YOU TO THE COMPANY FOR THE SERVICES IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO LIABILITY; OR
• (B) ONE HUNDRED U.S. DOLLARS ($100.00).

17.3 JURISDICTIONAL LIMITATIONS: SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO PARTS OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

18. INDEMNIFICATION

18.1 Indemnity Obligations: To the maximum extent permitted by applicable law, you agree to defend, indemnify, and hold harmless the Company, its affiliates, and their respective officers, directors, employees, agents, partners, and service providers from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or in connection with:

• Your access to or use of the Services.
• Your User Content or inputs to AI features.
• Your violation of these Terms.
• Your violation of any applicable federal, state, or local law, rule, or regulation.
• Your infringement, misappropriation, or violation of any third-party right, including intellectual property, privacy, or publicity rights.

19. GOVERNING LAW AND DISPUTE RESOLUTION

19.1 Governing Law: These Terms and any dispute arising out of or related to them or the Services shall be governed by, construed, and enforced in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law principles.

19.2 Venue and Jurisdiction: The parties agree to first attempt to resolve any dispute, claim, or controversy through informal, good-faith negotiations. If informal negotiations fail to resolve the dispute, any legal action, suit, or proceeding arising out of or relating to these Terms shall be instituted exclusively in the state or federal courts located in the State of Delaware, and each party irrevocably submits to the personal jurisdiction and venue of such courts.

19.3 Consumer Protection: Nothing in these Terms is intended to limit, exclude, or minimize your statutory rights under mandatory consumer protection laws applicable in your local jurisdiction.

20. CHANGES TO THESE TERMS

20.1 Modification Notice: We may update or modify these Terms from time to time in our sole discretion. If we make material changes, we will provide notice through appropriate channels, which may include posting the updated Terms on our website, updating the "Last Updated" date at the top of these Terms, or sending an in-app notification.

20.2 Continued Use: Your continued use of the Services after the effective date of the revised Terms constitutes your unconditional acceptance of the updates. If you do not agree to the modified Terms, you must immediately terminate your account and cease all use of the Services.

21. CONTACT US

If you have any questions, concerns, or notices regarding these Terms or the Services, please contact us at:

• Email: support@auren.pet
• Mailing Address: FLAT E19, 10/F, NO.52 HUNG TO ROAD, KWUN TONG HONG KONG